Frequently Asked Questions
Delivery, payment, warranty, and product questions answered.
We deliver nationwide across Kenya. Same-day or next-day delivery, depending on your location. We confirm your delivery window when we confirm your order.
Pay by M-Pesa Paybill, or in cash at our Westlands shop. Once your order is confirmed we send you our M-Pesa Paybill number and your account number.
Yes, we guarantee 100% genuine accessories. All products are sourced directly from authorized suppliers — we do not sell counterfeit or fake items.
Use Lipa na M-Pesa Paybill. Once your order is confirmed we send you our M-Pesa Paybill number and your account number.
Most accessories (chargers, cables, power banks) come with a 6-12 month warranty against manufacturing defects, depending on the product and brand. Warranty details are listed on each product page.
Delivery fees start from KES 200, depending on your location. We confirm the exact fee when we confirm your order. Collecting from our Westlands shop is free.
Yes — returns and exchanges are accepted for damaged, defective, or incorrect items. Please report any issues within 72 hours of delivery via phone or WhatsApp to start the process. See our full return policy for details.
Yes. We are a walk-in shop at Woodvale Centre, Shops ML 46-48, Woodvale Grove, Westlands, Nairobi, opposite Westlands Market. We are open Monday to Saturday, 8:00 AM to 6:00 PM, and closed on Sunday. No appointment is needed — you can come in, buy over the counter, and leave with your item the same day.
We are in Woodvale Centre, Shops ML 46-48, Woodvale Grove, Westlands, Nairobi, directly opposite Westlands Market. By matatu, take any Westlands-bound matatu and alight at Westlands Market — we are in the block opposite, on the mezzanine level. By car, head for Woodvale Grove; parking is available around Woodvale Centre and along the grove.
Yes. Choose "Collect from our shop" at checkout instead of delivery and there is no delivery fee. We will call you on the number you provide once the order is ready, and you collect it at Woodvale Centre, Shops ML 46-48, Woodvale Grove, Westlands, Nairobi during opening hours.
Yes. Bring your phone or laptop and you can check the connector fits, try the cable or case on your own device, and compare options side by side before deciding. Stock moves quickly, so if you are coming in for a specific item it is worth calling or messaging us first so we can confirm it is in and set it aside for you.